Terms of Service

Effective Date: January 1, 2026 · AdLabs India, Surat, Gujarat

Welcome to AdLabs India. By engaging our services or using our website, you agree to be bound by these Terms of Service. Please read them carefully before proceeding.

These terms govern the relationship between AdLabs India ("we", "our", "the Agency") and you ("Client", "you"). If you do not agree to these terms, please do not use our services.

1. Services

AdLabs India provides digital marketing services including, but not limited to:

Meta Ads (Facebook & Instagram) campaign management
Google Ads campaign management
Google My Business (GMB) optimisation
Search Engine Optimisation (SEO)
Website design and landing page development
Social media management and content creation

The specific scope of services for each client will be defined in a separate Service Agreement or proposal document shared before work begins.

Note: Ad spend budgets (amounts paid directly to Google or Meta) are separate from our management fees unless explicitly stated otherwise in your service agreement.

2. Payment Terms

Payment terms are as follows:

Management fees are billed monthly, in advance, unless otherwise agreed in writing
One-time project fees are payable as per the schedule outlined in your proposal (typically 50% upfront, 50% on delivery)
Ad spend is paid directly by the client to the respective ad platform (Google, Meta, etc.)
Invoices are due within 7 days of issue unless stated otherwise
Late payments may result in a pause in services

All prices are in Indian Rupees (INR) and are exclusive of applicable taxes (GST) unless stated otherwise. GST will be charged at the prevailing rate where applicable.

3. Client Responsibilities

For us to deliver the best results, clients are expected to:

Provide accurate business information, brand assets, and access credentials when requested
Maintain sufficient ad budget in their Meta and Google ad accounts
Respond to queries and feedback requests within a reasonable timeframe (typically 48–72 hours)
Inform us of any changes to their business, offers, or target audience
Ensure all information, images, and content provided to us are legally owned or licensed by you

AdLabs India is not responsible for delays caused by a lack of timely client inputs or approvals.

4. Intellectual Property

Upon full payment of all outstanding fees, AdLabs India grants you a non-exclusive licence to use the creatives, ad copies, and other deliverables produced specifically for your campaigns.

Any templates, tools, processes, or methodologies used by AdLabs India remain our intellectual property and may not be replicated, resold, or shared without our written permission.

5. Confidentiality

Both parties agree to keep confidential any business information, strategies, pricing, or client data shared during the course of the engagement. This obligation continues for a period of 2 years after the conclusion of services.

AdLabs India will not share your business data, campaign performance, or personal information with any third party other than the platforms and tools required to deliver the service (e.g. Google, Meta).

6. Results & Performance

While we are committed to achieving the best possible results for your campaigns, AdLabs India cannot guarantee specific outcomes such as a fixed number of leads, a specific ROAS, or particular search rankings. Digital advertising results depend on multiple external factors including market conditions, competition, and ad platform algorithms.

We will always act in your best interests and communicate transparently about campaign performance, challenges, and recommended optimisations.

7. Cancellation Policy

Either party may terminate the services with 15 days' written notice. Upon termination:

All work completed up to the termination date will be delivered to the client
Fees for work already performed are non-refundable
Ad accounts and assets created on behalf of the client will be transferred back to the client within 7 working days
Any pending fees must be cleared before handover

8. Limitation of Liability

AdLabs India shall not be liable for any indirect, incidental, or consequential damages arising from our services, including but not limited to loss of revenue, business opportunities, or data.

Our total liability to you for any claim shall not exceed the total fees paid to us in the three months preceding the claim.

We are not responsible for changes made to ad platforms (Google, Meta, etc.) that affect campaign delivery, reach, or costs beyond our control.

9. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Gujarat, India. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts located in Surat, Gujarat.

10. Changes to These Terms

We reserve the right to update these Terms of Service at any time. Changes will be effective when posted on this page with a new effective date. Continued use of our services after changes are posted constitutes your acceptance of the revised terms.

11. Contact Us

For any questions or concerns about these terms, please reach out to us:

Email: hello@adlabs.co.in
Phone: +91 96110 44000
WhatsApp: Message us on WhatsApp
Address: Surat, Gujarat – 395001, India